Frequently Asked Questions
Everything you need to know about shopping at Peppermayo.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while Express shipping usually arrives within 1-2 business days across Australia. International delivery times vary by location.
What is your return policy?
We offer returns for store credit within 30 days of purchase for full-priced items. Items must be in original condition with all tags attached and hygiene seals in place.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I know which size to choose?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific garment measurements.
Do you restock items that are sold out?
Many of our popular styles are restocked. We recommend signing up for the 'Back in Stock' notification on the specific product page to be alerted as soon as your size is available again.